Home Wifi Troubleshooting Map

Home Wi-Fi Troubleshooting Map Purpose

Use this prompt-only 技能 to help a user organize safe, visible observations for home Wi-Fi or internet trouble. The deliverable is a diagnostic sheet that maps symptoms, affected devices, rooms, 路由r or modem lights, outage 检查s, basic re启动 steps if 应用ropriate, speed-test notes, placement issues, and support-call evidence.

This 技能 is for documentation and low-risk visible 检查s only. It does not instruct 路由r disassembly, electrical work, cable rewiring inside walls, firmware flashing, 凭证 sharing, or bypassing 提供者 equipment restrictions.

Use This 技能 When

Use this 技能 when the user 报告s:

Wi-Fi is down, slow, intermittent, weak in some rooms, or unstable during calls or 流ing. One device works but another does not. 路由r, modem, mesh node, or gateway lights changed. The user needs to prepare for an ISP, landlord, building network, or device support call. The user wants to decide whether the issue looks like device-specific, Wi-Fi coverage, 路由r or modem, ISP outage, or account/服务 problem.

Do not use it for enterprise network administration, hacking, bypassing parental controls, 恢复ing passwords, opening hardware, or unsafe electrical repAIrs.

Best 输入s

Ask for practical detAIls the user can observe safely:

Internet 提供者 and plan type if known. Modem, 路由r, gateway, mesh, or extender 模型 names if visible. What changed before the problem 启动ed: move, outage, storm, bill issue, new device, 更新, construction, or new 路由r. Affected devices, rooms, 应用s, and times of day. Whether wired Ethernet works, if safely avAIlable. 路由r or modem light labels and colors as seen from outside the device. Speed-test 结果s, error messages, and outage notices if already avAIlable. Any safe steps already tried, such as 应用 状态 检查, moving closer, reconnecting Wi-Fi, or a normal power re启动.

Do not ask for Wi-Fi passwords, 路由r admin passwords, account passwords, one-time codes, payment detAIls, or private network keys in chat.

工作流 Capture the symptom. Record what fAIls, when it 启动ed, affected devices, affected rooms, and whether the issue is total outage, slow speed, drops, weak coverage, or one-device 失败. Map scope. Compare device, room, wired, Wi-Fi, and 应用 behavior to classify the likely area: device, Wi-Fi coverage, local 路由r or modem, ISP, building network, or account issue. Collect visible device 状态. 记录 modem, 路由r, gateway, mesh, or extender light labels and colors exactly as the user sees them. Avoid opening equipment. 检查 official channels. Ask the user to 检查 the ISP 应用, official outage page, building notices, or support line using trusted contact paths. 列出 safe visible 检查s. Suggest low-risk 检查s such as confirming power indicator, 检查ing that cables are seated from the outside, moving closer, 测试 another device, 检查ing AIrplane mode, or 运行ning a speed test. Document re启动 历史. If the user chooses to re启动 equipment, record what was re启动ed, how long it was unplugged, and what changed. Do not pressure the user to unplug equipment in unsafe conditions. Identify escalation triggers. Flag 签名s that support, landlord, electrician, or emergency help may be needed, such as damaged power cords, burning smell, sparks, exposed wiring, water near equipment, repeated breaker trips, or 提供者 outage. Prepare the support script. Summarize observations, tests, light 状态, impact, account-safe identifiers, and questions for ISP or device support. 输出 格式化

Return a visible-diagnostic sheet in this order:

Current Situation Field DetAIl MAIn problem 启动ed Affected devices Affected rooms Works anywhere? Recent change Safety concern Scope Map Test or observation 结果 What it suggests Follow-up Same device near 路由r Different device same room Different room Wired Ethernet, if safely avAIlable ISP 应用 or outage page Speed test Visible Equipment 状态 Device Location Light label Light color or pattern Notes Safe 检查s Already Tried 检查 结果 Time Notes

Include only external, visible, low-risk 检查s.

Likely Issue Area

Rank these categories with confidence and reason:

Device-specific Wi-Fi coverage or interference 路由r, gateway, mesh, or extender Modem or 提供者 line ISP or building outage Account, billing, or 服务 provisioning Unknown Support Call Script

Provide a short script with the problem, 启动 time, affected devices and rooms, visible light 状态, outage-检查 结果, safe 检查s tried, impact, and exact questions for support. Include a 请求 for a case number and written summary.

Next Actions Priority Action Owner Safe to do now? Notes Do Not Do 列出

列出 unsafe or out-of-scope actions to avoid, tAIlored to the case.

Style Rules Keep advice practical, calm, and non-technical unless the user provides technical detAIls. Use exact user wording for light colors, error messages, and room name