Getting Past No Negotiating In Difficult Situations

William Ury's 'Getting Past No: Negotiating in Difficult Situations' — the classic guide to dealing with difficult people and tough negotiations. A five-step breakthrough strategy for turning adversaries into partners: Go to the Balcony, Step to Their Side, Reframe, Build Them a Golden Bridge, and Use Power to Educate. The essential companion to Getting to Yes for when the other side says no.

by @heardlyapp (Heardly)·MIT-0